Frequently Asked Questions

Accommodation

What room types does the hotel offer?
We offer a range of modern rooms designed for comfort, including standard king rooms, standard queen rooms, twin rooms, accessible rooms, Superior Queen Queen rooms, Superior King Accessible rooms, Junior Suites, Executive Suites and Executive Corner Suites with premium view options.

Are king rooms available on every floor?
King rooms are available across multiple floors, giving guests flexibility to choose their preferred level and outlook.

Do you have twin rooms for friends or colleagues travelling together?
Yes, our Superior Queen Queen rooms provide two separate beds and are ideal for guests travelling together who prefer individual sleeping arrangements. Can accommodate a maximum of 4 people.

Are accessible rooms available for guests with mobility needs?
We offer accessible rooms designed with wider doorways, step‑free bathrooms, and practical layouts to support comfortable mobility.

Are interconnecting rooms available for families?
We offer interconnecting rooms on select floors, allowing families or groups to stay close while enjoying additional space.

Do you have premium rooms with better views?
Yes, premium view rooms offer enhanced outlooks over the city or surrounding landscape, providing a more scenic stay experience.

Are pet‑friendly rooms available?
We do not currently offer pet‑friendly rooms, ensuring all rooms remain allergen‑controlled for guest comfort.

Do rooms come with workspaces for business travellers?
All rooms include a comfortable desk and chair setup, making it easy for business travellers to work efficiently during their stay.

Are cot‑friendly rooms available for infants?
Yes, porta cots can be added to most room types, and our team will ensure the room is safely arranged for your infant.

Do rooms include complimentary Wi‑Fi?
Yes, all rooms include fast, complimentary Wi‑Fi suitable for streaming, browsing, and business use throughout your stay.

Is air conditioning available in every room?
Every room features individually controlled air conditioning, allowing guests to adjust the temperature to their comfort.

Do rooms include smart TVs?
Yes, each room includes a modern smart TV with Chromecast capability and a selection of local and international channels.

Are tea and coffee facilities provided?
All rooms include tea and coffee facilities and Nespresso machines, giving guests convenient access to hot beverages at any time.

Do rooms include a mini‑fridge?
Yes, each room features a compact mini‑fridge suitable for storing drinks, snacks, or small personal items.

Q: Are irons and ironing boards available?
Irons and ironing boards are provided in suites and on request, making it easy to prepare clothing for business or events.

Do bathrooms include hairdryers?
Yes, every bathroom includes a hairdryer for guest convenience.

Are toiletries provided in the bathroom?
We provide essential toiletries including shampoo, conditioner, body wash, and hand soap for a comfortable stay.

Do rooms include safes for valuables?
Yes, each room includes a secure safe suitable for storing passports, jewellery, and small electronics.

Are USB charging ports available?
Rooms include multiple USB charging ports, making it easy to charge devices without needing additional adapters.

Is wheelchair access available throughout the hotel?
The hotel offers full wheelchair access, including lifts, wide corridors, and accessible public areas for comfortable movement.

Do accessible rooms include roll‑in showers?
Yes, our accessible rooms feature roll‑in showers designed for safe and convenient use.

Are grab rails installed in accessible bathrooms?
Accessible bathrooms include grab rails positioned for stability and ease of use.

Is the reception desk wheelchair‑friendly?
Our reception area includes a lowered section designed to comfortably accommodate wheelchair users.

Are lifts available to all guest floors?
Yes, lifts provide access to all guest floors, ensuring easy movement throughout the hotel.

Can staff assist guests with mobility needs?
Our team is happy to assist guests with mobility needs, including luggage handling and room access support.

Are accessible parking spaces available?
Accessible parking spaces are located close to the hotel entrance for convenient access.

Is the restaurant area accessible for wheelchairs?
All dining venues within the hotel are wheelchair‑accessible, with spacious layouts and step‑free entry.

Do you offer cots for infants?
Yes, porta cots are available on request, and our team will prepare your room to ensure a safe setup for your infant.

Can extra beds be added to rooms?
Extra beds can be added to select room types, providing additional sleeping space for families or groups. Subject to availability and on request.

Are high chairs available in dining areas?
High chairs are available in all dining venues, making meals convenient for families with young children.

Do you offer family‑friendly room layouts?
Several room types are designed with families in mind, offering spacious layouts and flexible bedding options.

Are children’s meals available in the restaurants?
Yes, our restaurants offer child‑friendly meal options suitable for younger guests.

Are there family‑friendly attractions nearby?
The hotel is close to several family‑friendly attractions, including parks, museums, and activity centres.

Are connecting rooms suitable for families?
Connecting rooms are ideal for families wanting additional space while staying close together.

Do rooms offer city views?
Many rooms offer attractive city views, giving guests a pleasant outlook during their stay.

Are rural or landscape views available?
Some rooms provide scenic views of the surrounding landscape, offering a more tranquil atmosphere.

Can guests request a specific view?
Guests may request preferred views, and our team will accommodate based on availability.

Are higher floors quieter?
Higher floors typically offer quieter stays, with reduced street noise and improved privacy.

Is the hotel close to public transport?
The hotel is conveniently located near public transport options, making local travel easy.

Are shops and restaurants within walking distance?
Yes, several shops and dining venues are within a short walk from the hotel.

Is parking available onsite?
Onsite parking is available, offering convenient access for guests travelling by car.

Are EV chargers available?
We do provide EV parking, but guests must bring their own charging cables. Limited spaces, please request when booking.

Is the hotel easy to find?
The hotel is centrally located and easy to find, with clear signage and accessible entry points, located on the corner of Dee and Don Street.

Are rooms soundproofed?
Rooms include modern soundproofing features designed to minimise external noise and support restful sleep.

Is street noise noticeable in lower‑floor rooms?
Lower‑floor rooms may experience some street noise, especially over busier weekends. It is recommended to request a south facing room on a higher floor for quieter rooms.

Are higher floors quieter at night?
Higher floors generally offer quieter stays, especially during busy evening periods.

Do rooms near lifts experience noise?
Lift‑adjacent rooms are designed with insulation to minimise noise from foot traffic.

Can guests request quieter rooms?
Guests may request quieter rooms, and our friendly reception team will be happy to assist when available.

Are weekend nights louder?
Weekend evenings may be slightly busier, due to the surrounding city nigh life and street traffic.

Is in-room dining available?
In-room dining is available during select hours, offering a convenient range of meals and beverages delivered directly to your room.

Are breakfast options available through in-room dining?
Yes, breakfast can be ordered to your room, providing a comfortable start to your day.

Are late‑night meals available?
Late‑night meal options are available during extended dining hours, offering convenient choices for evening arrivals.

Can drinks be ordered to the room?
A selection of beverages can be delivered to your room, including hot drinks, soft drinks, and alcoholic options.

Are children’s meals available through in-room dining?
Yes, child‑friendly meals can be ordered to your room for convenient family dining.

Is there a surcharge for room service?
A small surcharge may apply to in-room dining orders, depending on the time and selection.

Can guests order desserts to their room?
Desserts are available through in-room dining, offering a sweet treat delivered directly to your door.

Are vegan options available for in-room dining?
Vegan meals can be ordered through room service, prepared with care to meet dietary preferences.

What time is check‑in?
Check‑in begins at 2pm, and our team can assist with early arrivals when rooms are available.

What time is check‑out?
Check‑out is at 10am, and late check‑outs may be available depending on occupancy. Please speak with our lovely reception team for arrangements.

Can guests store luggage before check‑in?
Yes, luggage can be stored securely at reception if you arrive before your room is ready.

Can guests request early check‑in?
Early check‑in may be available, and our reception team will assist based on room readiness.

Can guests check in late at night?
Late check‑ins are welcome, and our 24 hour reception team is available to assist with arrivals.

Can guests extend their stay easily?
Extensions are subject to availability, and our friendly team will assist with seamless arrangements.

Is daily housekeeping provided?
Daily housekeeping is provided to maintain a clean and comfortable room throughout your stay.

Can guests request additional towels?
Additional towels can be requested at any time, and our team will deliver them promptly.

Are linen changes available on request?
Linen changes can be arranged based on guest preference or extended stays.

Do you offer eco‑friendly housekeeping options?
Eco‑friendly housekeeping options are available, allowing guests to reduce environmental impact.

Can housekeeping visit at preferred times?
Housekeeping can accommodate preferred times, depending on daily schedules.

Are laundry services available?
Dry cleaning services and on site self service laundry facilities are available, offering convenient cleaning for clothing during your stay.

Can guests request extra toiletries?
Extra toiletries can be delivered to your room upon request.

Are rooms inspected before guest arrival?
Rooms are thoroughly inspected before arrival to ensure cleanliness and readiness.

Can housekeeping assist with special cleaning needs?
Special cleaning requests can be accommodated, ensuring comfort for guests with sensitivities.

Are rubbish bins emptied daily?
Bins are emptied during daily housekeeping to maintain a tidy environment.

Are smoke detectors installed in every room?
Yes, smoke detectors are installed in every room to ensure guest safety.

Is smoking permitted in rooms?
Smoking is not permitted in rooms, maintaining a clean and healthy environment for all guests.

Are emergency exits clearly marked?
Emergency exits are clearly marked throughout the hotel for safe and easy evacuation.

Do rooms include fire sprinklers?
Rooms are equipped with fire sprinklers as part of our comprehensive safety system.

Are security cameras used in public areas?
Security cameras monitor public areas to ensure guest safety and hotel security.

Is alcohol permitted in guest rooms?
Guests may consume alcohol responsibly in their rooms, following hotel guidelines.

Are visitors allowed in guest rooms?
Visitors are permitted, but overnight stays require registration for safety and security.

Are parties allowed in rooms?
Parties are not permitted in rooms to maintain a peaceful environment for all guests.

Can guests store valuables at reception?
Valuables can be stored securely at reception for additional peace of mind.

Are lost items kept at reception?
Lost items are held at reception, and our team will assist with retrieval.

RESTAURANTS & DINING

What type of food does Brew’d Café serve?
Brew’d Café offers fresh café‑style meals, including breakfast favourites, light lunches, pastries, and quality barista‑made coffee throughout the day.

What are Brew’d Café’s opening hours?
Brew’d Café opens early each morning and operates through lunchtime, providing convenient dining options for guests and visitors.

Does Brew’d Café offer vegetarian options?
Yes, Brew’d Café includes several vegetarian dishes designed to provide flavourful and satisfying choices for plant‑based diners.

Are vegan meals available at Brew’d Café?
Brew’d Café offers select vegan options, ensuring guests with plant‑based preferences can enjoy freshly prepared meals.

Does Brew’d Café serve gluten‑free food?
Gluten‑free options are available, and the team can assist with selecting suitable meals for dietary needs.

Can guests order takeaway coffee from Brew’d Café?
Yes, takeaway coffee is available, allowing guests to enjoy barista‑made drinks on the go.

Does Brew’d Café offer cabinet food?
Brew’d Café features a cabinet with fresh pastries, sandwiches, and snacks prepared daily.

Are children’s meals available at Brew’d Café?
Child‑friendly options are available, making Brew’d Café suitable for families with younger guests.

Does Brew’d Café offer dairy‑free milk alternatives?
Yes, Brew’d Café provides dairy‑free milk options including soy, almond, and oat milk.

Can Brew’d Café accommodate food allergies?
The team can assist with allergy‑friendly options, ensuring meals are prepared safely and appropriately. Please notify the team of your requirements.

What style of cuisine does Meld Restaurant serve?
Meld Restaurant offers modern dining with a focus on fresh ingredients, seasonal flavours, and a relaxed yet refined atmosphere.

Does Meld Restaurant require reservations?
Reservations are recommended during busy periods, ensuring guests secure preferred dining times.

Are vegetarian meals available at Meld Restaurant?
Meld Restaurant includes several vegetarian dishes crafted to deliver balanced flavour and quality.

Does Meld Restaurant offer vegan options?
Yes, vegan meals are available, and the team can assist with suitable selections.

Are gluten‑free meals available at Meld Restaurant?
Gluten‑free options are offered, and meals can be prepared to accommodate dietary requirements.

Can guests request special dietary meals at Meld Restaurant?
Special dietary meals can be prepared with notice, ensuring safe and suitable dining experiences.

Does Meld Restaurant serve dessert?
Yes, Meld Restaurant offers a selection of desserts crafted to complement the dining experience.

Are group bookings available at Meld Restaurant?
Group bookings can be arranged, making Meld suitable for gatherings, celebrations, or business meals.

What drinks does Niche Bar serve?
Niche Bar offers a wide selection of wines, beers, cocktails, and non‑alcoholic beverages in a relaxed setting.

Does Niche Bar serve food?
Niche Bar provides a small menu of bar snacks and light bites designed to complement its drink offerings.

What are Niche Bar’s opening hours?
Niche Bar operates during the late afternoon and evening, offering a comfortable space for socialising.

Are cocktails available at Niche Bar?
Yes, Niche Bar serves a variety of cocktails prepared by a skilled team.

Does Niche Bar offer non‑alcoholic drinks?
A range of low-alcohol and non‑alcoholic beverages are available, including mocktails and soft drinks.

Does Niche Bar offer happy hour specials?
Niche Bar occasionally offers specials, and the team can advise on current promotions.

Can guests charge drinks to their room at Niche Bar?
Yes, drinks can be charged directly to your room for convenient billing.

Are outdoor seating options available at Niche Bar?
Yes, Niche Bar offers indoor and outdoor seating, providing a comfortable and stylish environment.

Is Niche Bar suitable for casual meetings?
Niche Bar provides a relaxed atmosphere ideal for casual conversations or informal meetings.

What type of food does Two Doors Down serve?
Two Doors Down offers hearty meals with bold flavours.

Does Two Doors Down accept reservations?
Reservations are recommended during peak dining times to ensure preferred seating.

Are vegetarian options available at Two Doors Down?
Yes, vegetarian dishes are available and crafted to offer satisfying flavour and variety.

Does Two Doors Down offer vegan meals?
Select vegan options are available, and the team can assist with suitable choices.

Are gluten‑free meals available at Two Doors Down?
Gluten‑free options are offered, and meals can be prepared to accommodate dietary needs.

Does Two Doors Down serve alcohol?
Yes, Two Doors Down offers a selection of alcoholic beverages including beer, wine, and spirits.

Does Two Doors Down offer dessert?
Yes, desserts are available and provide a sweet finish to your dining experience.

Is Two Doors Down suitable for group dining?
Two Doors Down accommodates groups, offering flexible seating for gatherings and celebrations.

What is the atmosphere like at 360 Bar?
360 Bar offers a modern, relaxed atmosphere ideal for socialising, unwinding, or enjoying a drink.

Does 360 Bar serve cocktails?
Yes, 360 Bar features a cocktail menu with classic favourites and creative house options.

Are snacks available at 360 Bar?
Light snacks are available, offering convenient options to accompany drinks.

Does 360 Bar offer non‑alcoholic beverages?
A variety of low-alcohol and non‑alcoholic drinks are available, including mocktails and soft beverages.

Can guests reserve seating at 360 Bar?
Reservations are not typically required, though larger groups may benefit from advance notice.

Can drinks be charged to guest rooms at 360 Bar?
Yes, drinks can be charged directly to your room for convenient billing.

Is 360 Bar suitable for business catch‑ups?
360 Bar offers a relaxed environment suitable for informal business conversations.

Are large groups welcome at 360 Bar?
Large groups are welcome, and the team can assist with booking arrangements.

Can the hotel accommodate food allergies?
Yes, the team across all venues can assist with allergy‑friendly meals prepared safely and appropriately.

Are vegan options available across all dining venues?
Vegan options are available in multiple venues, ensuring plant‑based guests have suitable choices.

Do restaurants offer gluten‑free meals?
Gluten‑free meals are available, and the team can guide guests to suitable menu items.

Are dairy‑free options available?
Dairy‑free options are offered, including alternative milks and meals prepared without dairy ingredients.

Can dietary requests be made in advance?
Guests may provide dietary requests ahead of arrival, allowing the team to prepare suitable options.

Can meals be customised for dietary needs?
Meals can often be customised to meet dietary requirements, depending on ingredients and preparation methods. Prior notice is required.

Are nut‑free meals available?
Nut‑free options are available, and the team can advise on safe selections.

Can the team assist with multiple dietary restrictions?
The team can help navigate multiple dietary needs, ensuring safe and enjoyable dining experiences.

FUNCTIONS & EVENTS

What types of event spaces does the hotel offer?
We offer flexible event spaces suitable for meetings, conferences, workshops, celebrations, and private gatherings of various sizes.

Can the hotel host small meetings?
Yes, we provide intimate meeting spaces ideal for small groups requiring privacy and professional facilities.

Are large conference rooms available?
A large conference room is available, offering spacious layouts suitable for corporate events and presentations.

Are private dining rooms available for events?
A private dining room can be arranged for intimate gatherings or special celebrations.

Can the hotel host cocktail‑style events?
Yes, cocktail‑style events can be hosted with flexible layouts and suitable catering options.

Are standing events supported?
Standing events are supported, offering open layouts ideal for networking or social gatherings.

Are venue tours available before booking?
Venue tours can be arranged, allowing organisers to view spaces and discuss requirements.

Do event spaces include audio‑visual equipment?
Event spaces include essential audio‑visual equipment to support presentations, meetings, and conferences.

Is Wi‑Fi available in all event rooms?
Yes, fast Wi‑Fi is available in all event rooms to support digital presentations and attendee connectivity.

Do venues include screens for presentations?
Screens are available in most event spaces, ensuring clear visibility for attendees.

Can microphones be provided?
Microphones are available for events requiring amplified speech or panel discussions.

Are sound systems included in event rooms?
Event rooms include sound systems suitable for speeches, presentations, and background audio.

Can technical support be provided during events?
Technical support can be arranged to ensure smooth operation of audio‑visual equipment.

Are hybrid meeting setups available?
Hybrid setups can be arranged, allowing remote participants to join via video conferencing.

Can additional equipment be hired?
Additional equipment can be hired upon request, depending on availability and event needs.

Does the hotel offer catering for events?
Yes, catering is available with a range of menu options suitable for meetings, conferences, and celebrations.

Can catering be customised for dietary needs?
Catering can be customised to accommodate dietary requirements including vegan, gluten‑free, and allergy‑friendly options.

Are buffet options available for events?
Buffet options are available, offering flexible and varied selections for larger groups.

Does the hotel offer plated meals for events?
Plated meals can be arranged for formal events requiring structured dining experiences.

Are morning tea and afternoon tea options available?
Morning and afternoon tea packages are available, providing light refreshments for meetings.

Can the hotel provide canapés for cocktail events?
Canapés can be provided for cocktail‑style events, offering bite‑sized options for guests.

Are beverage packages available for events?
Beverage packages are available, offering flexible drink options for various event styles.

Are children’s catering options available?
Child‑friendly catering options can be provided for family events or celebrations.

Can catering be delivered to meeting rooms?
Catering can be delivered directly to meeting rooms for convenience and efficiency.

How can organisers book an event space?
Event spaces can be booked by contacting our events team, who will assist with availability and planning.

Are deposits required for event bookings?
Deposits may be required depending on event size and catering arrangements.

Can organisers request specific room layouts?
Room layouts can be customised to suit meeting styles, presentations, or social gatherings.

Can organisers access rooms before the event?
Early access may be available for setup or preparation, depending on scheduling.

Are contracts provided for event bookings?
Contracts are provided to outline event details, ensuring clarity for organisers.

Can the hotel host corporate meetings?
Yes, we offer professional spaces suitable for corporate meetings of various sizes.

Are training sessions supported?
Training sessions can be hosted with suitable layouts and audio‑visual equipment.

Can the hotel host multi‑day conferences?
Multi‑day conferences can be arranged, with catering and accommodation options available.

Are breakout rooms available for workshops?
Breakout rooms can be provided for workshops requiring smaller group discussions.

Can corporate catering be arranged?
Corporate catering packages are available, offering meals and refreshments tailored to business events.

LOCAL ATTRACTIONS & SURROUNDING AREA

Are shops located within walking distance of the hotel?
Yes, several shops are within a short walk, offering convenient access to essentials, gifts, and local products.

Are cafés nearby for quick meals or coffee?
Multiple cafés are located within walking distance, providing easy options for breakfast, snacks, and quality coffee.

Is there a supermarket close to the hotel?
A local supermarket is within walking distance, offering groceries, snacks, and everyday essentials.

Are parks or green spaces nearby?
Yes, nearby parks offer pleasant walking areas and open spaces for relaxation or casual exercise.

Can guests access walking trails close to the hotel?
Several walking trails are located nearby, offering scenic routes suitable for casual strolls or light exercise.

Are pharmacies within walking distance?
A pharmacy is located close to the hotel, providing convenient access to health and wellness items.

Is public transport accessible on foot?
Public transport stops are within walking distance, making local travel easy and convenient.

Are restaurants located near the hotel?
Yes, multiple restaurants are within walking distance, offering a variety of dining styles and cuisines.

Are local attractions accessible without driving?
Several attractions can be reached on foot, providing easy access to nearby points of interest.

Are beaches located a short drive from the hotel?
Beautiful beaches are only a short drive away, offering scenic views and relaxing coastal experiences.

Are museums nearby for cultural visits?
Local museums are within a short drive, providing engaging exhibits and regional history.

Can guests reach wildlife attractions easily?
Wildlife attractions are located a short drive from the hotel, offering enjoyable experiences for families and nature lovers.

Are scenic lookouts accessible by car?
Several scenic lookouts are a short drive away, offering panoramic views of the surrounding region.

Are shopping centres nearby?
Shopping centres are located within a short drive, offering retail stores, dining options, and entertainment.

Are golf courses close to the hotel?
Local golf courses are a short drive away, providing enjoyable options for casual or experienced players.

Can guests reach local markets easily?
Local markets are a short drive away, offering fresh produce, crafts, and regional goods.

Are adventure activities available nearby?
Adventure activities such as hiking, cycling, and water sports are accessible within a short drive.

Are family attractions located close to the hotel?
 Family‑friendly attractions are a short drive away, offering enjoyable experiences for guests of all ages.

Are day trips available from the hotel?
Yes, several popular destinations can be visited as day trips, offering scenic drives and memorable experiences.

Are guided tours available for day trips?
Guided tours may be available through local operators, offering structured and informative day experiences.

Can guests see the Aurora Australis from the region?
The Aurora Australis is occasionally visible in the region during strong solar activity, offering a rare and beautiful sight.

Are viewing spots located nearby?
A dark‑sky area is located a short drive away, offering ideal conditions for aurora viewing.

 

Are seasonal events held locally?
Local events occur throughout the year, including markets, festivals, and community celebrations.

GENERAL QUERIES

Is smoking allowed anywhere in the hotel?
Smoking is not permitted inside the hotel, ensuring a clean and comfortable environment for all guests.

Are pets allowed in the hotel?
Pets are not permitted, helping maintain allergen‑controlled rooms and shared spaces for guest comfort.

Are visitors allowed in guest rooms?
Visitors are welcome during reasonable hours, though overnight stays require registration for safety.

Is alcohol permitted in guest rooms?
Guests may consume alcohol responsibly in their rooms, following hotel guidelines and safety expectations.

Are parties allowed in rooms?
Parties are not permitted to maintain a peaceful environment for all guests staying in the hotel.

What payment methods does the hotel accept?
We accept Visa and MasterCard, debit cards, EFTPOS cards, CRT cards and approved digital payment options for convenient transactions.

Are deposits required for bookings?
Deposits may be required depending on booking type, length of stay, or special event periods.

Can guests split payments across multiple cards?
Yes, payments can be split across multiple cards for flexibility and convenience.

Are refunds processed quickly?
Refunds are processed promptly, though bank processing times may vary depending on provider.

Can guests request itemised receipts?
Itemised receipts are available upon request, providing clear breakdowns of charges.

Does the hotel offer corporate rates?
Corporate rates may be available for approved businesses, offering cost‑effective options for frequent travellers.

Can companies set up direct billing?
Direct billing arrangements may be available for approved corporate accounts.

Are meeting rooms available for corporate guests?
Meeting rooms are available and can be booked for interviews, presentations, or business discussions.

Q: Can corporate guests access printing services? Printing services are available at reception, supporting business needs during your stay.

Is the hotel staffed 24 hours a day?
Yes, reception is staffed 24 hours to assist guests with arrivals, departures, and general enquiries.

Does the hotel offer free Wi‑Fi throughout the building?
Complimentary Wi‑Fi is available throughout the hotel, ensuring reliable connectivity for all guests.

Are emergency procedures clearly displayed?
Emergency procedures are displayed throughout the hotel, ensuring guests can quickly locate exits and safety information.

Can guests request local recommendations?
Our lovely reception team is happy to provide personalised recommendations for dining, attractions, and activities.

Is the hotel suitable for both leisure and business travellers?
Yes, the hotel offers amenities and services designed to support both leisure stays and business travel.